Frequently Asked Questions
Everything you need to know about shopping with BlackButterfly.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic or international return.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results against our specific garment measurements for the best fit.
Do you offer international shipping?
Yes, BlackButterfly ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your garments ethically produced?
Sustainability and ethics are core to our brand. We partner exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials.